Refund Policy

Adya will gladly refund or exchange any unopened, unused, or damaged product. For damaged products, a photo must be provided for our records before a replacement can be shipped. Refunds and exchanges are issued during the 30 days following the date of shipment.Original shipping costs are non-refundable. 

Please note: International customers are responsible for any duties, taxes, or additional fees associated with their order if they decide to return an unopened or unused item. If we receive a bill for duties or taxes related to a return, the amount will be deducted from the refund.

HOW TO MAKE A RETURN:

Just follow these simple steps within 30 days of your original order date:

• Email us at support@waterliberty.com.com to receive a Return Authorization Number (RA#). This number is required and we cannot process any product returns or exchanges without one.

• Complete the Adya Merchandise Return Form with the requested information and your RA#. This form gives us all the information needed to process your request quickly. Write your RA# on your return package and mail the product and Return Form back to us. Address label should read as follows: Adya, Inc RA # (fill in Return Authorization # Here) 1430 N Old US Highway 27 Gaylord, Michigan 49735