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Help Center

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If you have an issue or question that requires immediate assistance, you can click the button below to contact one of our team members.

Please allow 3 - 7 business days from the time you placed your order to receive your package.

Account Questions

How can I create an account?

How do I get approved?

Who can get approved for an account?

Order & Shipping

What is the shipping & processing time?

Is there an option for expedited shipping?

Product Questions

How do I use Adya Clarity? How do I treat the water? 

How do I take baths with Adya Clarity?


Will Adya Clarity affect any medical implants or medication?

What is the pH of Adya water?


What kind of water can be used with Adya Clarity?


How much Adya Clarity should I use?

Is it safe to drink the sediments or the contaminants with your Adya treated water?

Why is Adya Clarity kept in a plastic bottle? Is that safe?

Do the sediments float or sink?

I'm not seeing precipitate/sediment after adding Adya Clarity to my water, is that normal?

Is it better to let the water and Adya Clarity sit overnight or can I drink immediately after adding the minerals?

Why does Adya Clarity contain aluminum?

Isn’t aluminum toxic? Why is it in Adya Clarity®?

What role does aluminum play in Adya Clarity®?

Is aluminum a heavy metal?

What is Adya Clarity? What is it used for?

How does Adya Clarity work?


Is it safe to drink the sediment?


How can I remove the sediment?



Why is the water still murky after filtering with a coffee filter or cheesecloth?

How should I store the treated water?


How long do I wait when treating water in a restaurant?


What should I expect to see after waiting?